Job Description
Are you a people person looking for a rewarding part-time opportunity in the heart of Fort Wayne?
We are seeking a dedicated and professional DMV Customer Service Representative to join our team at the Allen County Department of Motor Vehicles. In this vital role, you will be the friendly face of the agency, helping residents navigate their licensing, vehicle registration, and title needs with ease. Enjoy a stable work environment, excellent benefits, and the satisfaction of serving your community.
Why Join Us?
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Competitive Pay: Earn $15.00 - $18.00 per hour based on experience.
- Growth Opportunities: Potential for career advancement within the government sector.
- Impact: Play a key role in keeping our roads safe and our community moving.
Responsibilities
- Assist customers with license renewals, vehicle registrations, and title transfers efficiently and accurately.
- Process payments via cash, credit card, and check while maintaining strict cash handling protocols and reconciliation.
- Answer high-volume phone inquiries regarding hours of operation, document requirements, and procedural guidelines.
- Operate computer terminals to input data, verify documents, and update customer records in the DMV database.
- Maintain a clean, organized, and welcoming reception area to ensure a positive customer experience.
- Resolve customer complaints and escalate complex issues to senior staff when necessary.
- Collaborate with team members to streamline service delivery and reduce wait times.
Qualifications
- High School Diploma or GED required; post-secondary education in business or public administration is a plus.
- Previous experience in customer service, retail, or government administration preferred.
- Strong computer literacy and ability to learn new software systems quickly.
- Excellent verbal and written communication skills with a focus on courtesy, patience, and professionalism.
- Ability to work flexible hours, including weekends and occasional evenings.
- Attention to detail and ability to multi-task in a fast-paced, high-volume environment.
- Ability to pass a background check and drug screening.