Job Description
Are you looking for a rewarding part-time opportunity in Buffalo, NY? Join the NYS DMV Operations team as a Customer Service Representative. In this pivotal role, you will serve as the primary point of contact for thousands of New Yorkers navigating their vehicle registration, license renewals, and title transfers. We are seeking individuals who possess a keen eye for detail, a patient demeanor, and a passion for public service.
As a member of our team, you will help streamline the DMV experience, ensuring our community members receive accurate information and efficient service in a professional environment. We offer a supportive workplace culture, competitive pay, and the chance to make a tangible difference in your local community.
Responsibilities
- Provide exceptional customer service to walk-in and phone-in patrons regarding DMV inquiries and transaction status.
- Process vehicle registrations, license renewals, and other motor vehicle transactions accurately and efficiently using the NYS DMV system.
- Verify documents and ensure strict compliance with all state regulations, policies, and security protocols.
- Maintain accurate records and perform high-speed data entry within the department's database systems.
- Assist customers in completing forms correctly and explain complex DMV procedures in clear, plain language.
- Handle cash, check, and card payments securely, ensuring daily reconciliation of all transactions.
- Collaborate with team members to reduce wait times and improve overall customer satisfaction scores.
Qualifications
- High School Diploma or GED is required; some college or vocational training is preferred.
- Previous customer service experience, preferably in a government or high-volume service environment.
- Strong attention to detail with the ability to detect errors in data and documentation.
- Basic computer proficiency and familiarity with Windows-based operating systems and Microsoft Office Suite.
- Excellent verbal communication skills and the ability to de-escalate difficult situations with professionalism.
- Ability to stand for extended periods and lift up to 25 lbs (standard counter duties).