Job Description
Are you a dedicated professional looking for a meaningful part-time role in Jersey City? Jersey City Municipal Services is seeking a reliable DMV Customer Service Representative to join our team. In this position, you will play a vital role in serving the community by facilitating essential government services with efficiency and compassion.
We pride ourselves on providing exceptional customer experiences. As a member of our team, you will handle a high volume of inquiries and transactions while maintaining a positive and professional environment.
Why Apply?
- Flexible part-time schedule.
- Competitive hourly wage ($16.00 - $22.00).
- Opportunity to gain experience in government administration.
- Supportive and collaborative team culture.
Responsibilities
- Greet and Assist: Welcome customers warmly and provide guidance on available DMV services and procedures.
- Process Transactions: Accurately process vehicle registrations, license renewals, title transfers, and other administrative tasks.
- Customer Support: Handle incoming phone calls and walk-in inquiries, resolving issues and answering policy-related questions.
- System Management: Utilize internal databases and computer systems to update customer records and generate necessary documentation.
- Payment Handling: Process payments via cash, card, or electronic methods and provide appropriate receipts.
- Office Maintenance: Maintain a clean, organized, and professional reception area and workstations.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in customer service, retail, or administrative support is strongly preferred.
- Skills: Strong computer literacy, including proficiency in Microsoft Office Suite and data entry.
- Communication: Excellent verbal and written communication skills with a focus on customer satisfaction.
- Attention to Detail: Ability to perform tasks with a high degree of accuracy and maintain strict confidentiality.
- Availability: Ability to work part-time hours, including weekends or holidays as needed.