Job Description
Join the Social Security Administration in Omaha and enjoy exceptional benefits while serving your community. We're seeking a dedicated Part-Time Federal Benefits Specialist to deliver critical services to our citizens. This role offers unparalleled work-life balance with flexible scheduling, comprehensive health insurance, and retirement contributions—all while making a tangible impact on people's lives.
As a cornerstone of federal service, you'll work in a supportive environment with professional development opportunities and paid leave. Our commitment to employee well-being includes telework options and wellness programs. This is your chance to build a meaningful career without sacrificing personal time.
Responsibilities
- Process and adjudicate federal benefit applications with precision and empathy
- Provide clear guidance to claimants regarding eligibility requirements and documentation
- Maintain accurate case records in federal systems while ensuring privacy compliance
- Collaborate with cross-functional teams to resolve complex benefit inquiries
- Participate in ongoing training to master evolving benefit programs and regulations
- Contribute to process improvement initiatives to enhance service delivery
Qualifications
- US citizenship required
- Associate's degree or equivalent work experience in public administration or related field
- Minimum 1 year customer service experience with conflict resolution skills
- Proficiency with Microsoft Office Suite and federal database systems
- Ability to obtain and maintain federal background clearance
- Strong attention to detail and data accuracy standards
- Excellent written and verbal communication skills