Job Description
Join the Social Security Administration as a Part-Time Federal Benefits Specialist in Louisville, KY. Serve your community by assisting citizens with vital retirement, disability, and Medicare benefits. Enjoy federal job security, competitive pay, and a flexible schedule while making a tangible impact in people's lives. No prior federal experience required—comprehensive training provided.
Responsibilities
- Process and verify benefit applications for retirement, disability, and Medicare programs
- Provide accurate information about federal benefits to applicants via phone, email, and in-person
- Maintain confidential case files and documentation per federal standards
- Collaborate with cross-functional teams to resolve complex benefit inquiries
- Conduct eligibility assessments and assist with appeals processes
- Participate in regular training on policy updates and procedural changes
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or administrative experience
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Ability to handle sensitive information with discretion and professionalism
- Strong communication skills and attention to detail
- U.S. citizenship and ability to pass federal background check
- Availability to work 20-25 hours weekly with flexible scheduling