Job Description
Join the Social Security Administration as a Part-Time Federal Claims Representative in Charlotte, NC. This role offers a unique opportunity to serve the public while enjoying a flexible work schedule. You'll assist citizens with retirement, disability, and Medicare benefits in a supportive, mission-driven environment. Full training provided – no prior federal experience required.
Responsibilities
- Process and adjudicate retirement, disability, and Medicare claims
- Provide accurate benefit information to beneficiaries via phone and in-person
- Review application documentation for completeness and accuracy
- Explain complex SSA regulations and policies to claimants
- Maintain strict confidentiality of sensitive personal data
- Collaborate with healthcare providers and legal representatives
- Conduct quality reviews of completed applications
Qualifications
- U.S. citizenship required
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite
- Strong written and verbal communication skills
- Ability to handle sensitive information with discretion
- Basic knowledge of federal regulations (training provided)
- Valid North Carolina driver's license