Job Description
Are you seeking a rewarding career in public service with the flexibility of part-time hours? The U.S. Department of Veterans Affairs is looking for dedicated professionals to join our team in Charlotte, NC. We offer a dynamic work environment, comprehensive federal benefits, and the opportunity to make a tangible impact on the lives of veterans. If you are detail-oriented and looking for a stable role in government, this is your chance to shine.
Responsibilities
- Manage incoming inquiries via phone, email, and in-person visits regarding VA benefits.
- Assist veterans with the application process for compensation, pension, and disability benefits.
- Perform data entry and maintain accurate records within the VA's secure database systems.
- Ensure strict compliance with federal privacy laws and information security protocols.
- Collaborate with case managers to facilitate the smooth flow of information.
- Provide exceptional customer service to ensure a positive experience for all visitors.
Qualifications
- United States Citizenship is required for this federal position.
- Ability to pass a background investigation and security clearance.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong attention to detail and high typing speed (minimum 40 wpm).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced office.