Job Description
Empower the Workforce of Tomorrow
Are you looking for a meaningful career in public service with a flexible schedule? The New York State Department of Labor is seeking a dedicated Part-Time Office Associate to join our dynamic team in Albany. In this role, you will play a crucial part in supporting our workforce development initiatives and ensuring the delivery of essential services to New Yorkers.
We value professional growth, work-life balance, and the opportunity to make a tangible impact on your community. Join us and contribute to the stability and prosperity of the Empire State.
Responsibilities
- Provide exceptional customer service and support to job seekers and employers via phone, email, and in-person.
- Assist in the processing and verification of unemployment insurance claims and unemployment benefit payments.
- Maintain accurate and confidential records within the department's secure database systems.
- Prepare and organize reports, correspondence, and meeting materials for department leadership.
- Facilitate the distribution of informational materials and updates regarding labor laws and employment rights.
- Perform general clerical duties, including filing, data entry, and answering multi-line telephones.
Qualifications
- High school diploma or General Equivalency Diploma (GED) is required; an Associateās degree or higher is preferred.
- Previous experience in an administrative, customer service, or office support role is highly desirable.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with database management software.
- Strong interpersonal skills with the ability to communicate effectively with a diverse population.
- Ability to work independently with minimal supervision while adhering to strict deadlines and protocols.
- Must be detail-oriented and capable of maintaining the highest level of data confidentiality.