Job Description
Are you seeking a rewarding role in government administration? Federal Retirement Services is currently accepting applications for a Part-Time Pension Specialist based in Charlotte, NC. This is an excellent opportunity to work with federal employees and retirees, ensuring their financial futures are secure. We are also open to remote candidates in Florida to support our growing client base.
In this pivotal role, you will act as a liaison between federal agencies and beneficiaries, processing pension requests and providing expert guidance on retirement plans. If you have a strong attention to detail and a passion for public service, we want to hear from you.
Responsibilities
- Pension Processing: Review and accurately process new pension applications, retirement claims, and benefit adjustments for federal employees.
- Client Consultation: Provide detailed, compliant advice to retirees and active employees regarding FERS, CSRS, and Thrift Savings Plans (TSP).
- Compliance & Accuracy: Ensure all pension documentation adheres to federal regulations set by the Office of Personnel Management (OPM).
- Data Management: Maintain precise records in the agency database, performing regular audits to ensure data integrity.
- Inquiry Resolution: Handle high-volume customer service inquiries via phone, email, and in-person meetings, resolving issues efficiently.
- Policy Updates: Stay current on changes to federal retirement laws and update internal processes accordingly.
Qualifications
- Education: Bachelor’s degree in Finance, Human Resources, or a related field is preferred; high school diploma with relevant experience may be considered.
- Experience: Minimum of 3 years of experience in pension administration, federal customer service, or actuarial support.
- Knowledge: Deep understanding of federal retirement systems, specifically FERS and CSRS, and OPM regulations.
- Skills: Proficiency in Microsoft Office Suite and federal case management software.
- Communication: Excellent verbal and written communication skills with the ability to explain complex financial concepts to non-technical audiences.
- Schedule: Ability to commit to a consistent part-time schedule (20-25 hours per week).