Job Description
Join Cleveland's dynamic public service team as a Part-Time Public Service Assistant. This rewarding opportunity allows you to directly impact your community while gaining valuable government sector experience. We're seeking organized individuals passionate about civic engagement to support vital municipal operations.
Enjoy competitive pay, flexible scheduling (20-25 hours/week), and comprehensive training. Perfect for students, career-changers, or those seeking supplemental income while serving the public. No prior government experience required—just dedication to excellence in public service.
Benefits Include: Paid time off, retirement plan access, professional development workshops, and free public transportation pass.
Responsibilities
- Provide frontline citizen assistance via phone, email, and in-person at public service counters
- Process and document permit applications, license renewals, and municipal service requests
- Maintain accurate digital and physical records using city databases and filing systems
- Coordinate with multiple departments to resolve constituent inquiries and service requests
- Support community outreach initiatives and public information campaigns
- Assist with special event logistics and public meeting preparations
- Conduct preliminary eligibility screenings for municipal programs and services
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or administrative experience
- Proficiency with Microsoft Office Suite and database management
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced public-facing environment
- Basic knowledge of Cleveland municipal services preferred
- Must pass background check and fingerprinting clearance
- U.S. citizenship or permanent residency required