Job Description
Are you seeking a stable and impactful career in public service? Texas State Retirement Administration is currently hiring a dedicated Pension Benefits Specialist to join our dynamic team in Austin, TX. This is a unique opportunity to manage critical weekend operations, ensuring timely processing of retirement benefits for thousands of public servants.
We are looking for a detail-oriented professional who excels in a fast-paced environment. In this role, you will serve as the primary point of contact for weekend inquiries, manage complex pension calculations, and uphold the integrity of state retirement plans. Enjoy the benefits of government employment, including comprehensive health coverage, a generous pension plan, and a predictable weekend schedule.
Responsibilities
- Oversee and manage the end-to-end processing of pension claims and withdrawals during weekend shifts.
- Analyze complex retirement data to ensure accurate disbursement of funds in compliance with state regulations.
- Provide exceptional customer service to retirees and government employees regarding benefit inquiries and plan updates.
- Collaborate with the weekday operations team to resolve weekend discrepancies and backlog issues.
- Ensure strict adherence to privacy laws (FERPA, HIPAA) and government compliance standards.
- Prepare detailed reports on weekend processing metrics and volume trends.
Qualifications
- Minimum of 2-4 years of experience in pension administration, government benefits, or financial customer service.
- Strong understanding of ERISA regulations and state-specific retirement plan structures.
- Proficiency in MS Office Suite and ERP systems (e.g., SAP, Oracle) is highly preferred.
- Must be available to work alternating weekends (Saturday and Sunday) and holidays as required.
- Bachelor’s degree in Finance, Accounting, or Public Administration is strongly preferred.
- Excellent problem-solving skills and the ability to handle sensitive information with discretion.