Job Description
Are you seeking a stable career in public service with a rewarding impact? The Tennessee Consolidated Retirement System (TCRS) is looking for a detail-oriented and service-driven Pension Plan Administrator to join our elite weekend team.
As a pivotal member of the State Government team, you will ensure the timely and accurate processing of retirement benefits for thousands of Tennessee's public servants. If you excel in a fast-paced environment and want to secure your future with a top-tier state agency, apply today.
Why Join Us?
- Impactful Work: Directly influence the financial security of retired teachers, state employees, and law enforcement officers.
- Work-Life Balance: Enjoy a predictable Weekend Shift schedule (Saturday & Sunday) with standard business hours, giving you your weekdays free for family, hobbies, and personal development.
- Comprehensive Benefits: Access to excellent health, dental, vision, and life insurance plans.
- Generous Pensions: We offer a robust pension plan, aligning perfectly with our mission.
Key Responsibilities:
- Process new pension applications, withdrawal requests, and benefit adjustments with high accuracy and adherence to TCRS policies.
- Conduct thorough research and analysis of member accounts to resolve complex inquiries regarding eligibility, vesting, and benefit calculations.
- Collaborate with the Claims Department and Actuarial Team to ensure data integrity across all weekend processing cycles.
- Maintain detailed records of all transactions and correspondence, ensuring strict confidentiality and compliance with state regulations.
- Provide exceptional customer service via phone and email, acting as the primary point of contact for members during the weekend operational window.
- Identify process improvement opportunities to streamline weekend workflow and reduce processing backlog.
Qualifications:
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred.
- Minimum of 2-3 years of experience in pension administration, benefits administration, or state government operations.
- Strong working knowledge of retirement systems, ERISA regulations, or government benefits software is highly desirable.
- Exceptional attention to detail and the ability to work with large volumes of sensitive financial data.
- Excellent verbal and written communication skills, with the ability to explain complex concepts to non-technical audiences.
- Ability to work independently and collaboratively within a team environment, particularly during weekend shifts.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and enterprise database systems.
Responsibilities
- Process pension applications, withdrawals, and benefit adjustments accurately.
- Resolve complex member inquiries regarding eligibility and calculations.
- Ensure strict adherence to state regulations and TCRS policies.
- Collaborate with actuarial teams to maintain data integrity.
- Provide exceptional customer service during weekend operations.
- Maintain confidential records of all financial transactions.
- Identify process improvements to streamline workflow.
Qualifications
- Bachelor's degree in Finance, Accounting, or related field preferred.
- 2-3 years of experience in pension administration or state government.
- Knowledge of retirement systems and ERISA regulations is desirable.
- Strong attention to detail with experience handling sensitive financial data.
- Excellent verbal and written communication skills.
- Ability to work independently during weekend shifts.
- Proficiency in Microsoft Office Suite and database systems.