Job Description
Join the Raleigh Police Department as a Police Dispatcher Trainee and embark on a rewarding career in public safety! We offer flexible scheduling options to accommodate diverse lifestyles while providing comprehensive training to become a vital link in emergency response operations. As the first point of contact during critical situations, you'll protect our community with professionalism and compassion. Enjoy competitive benefits, career advancement opportunities, and the chance to make a real difference in Raleigh.
Responsibilities
- Process 911 and non-emergency calls with exceptional accuracy and urgency
- Dispatch police units using CAD/RMS systems during emergency situations
- Maintain detailed call logs and incident documentation
- Coordinate multi-agency responses during critical incidents
- Provide crisis intervention and de-escalation techniques to callers
- Operate radio equipment and communication systems per protocol
- Complete mandatory training programs and certification requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum typing speed of 40 WPM with 95% accuracy
- Ability to pass background investigation and drug screening
- Valid North Carolina driver's license
- Experience in customer service or emergency communications preferred
- Ability to remain calm under extreme pressure
- Proficient in Microsoft Office and computer systems
- Ability to work rotating shifts including nights, weekends, and holidays