Job Description
Embark on a rewarding career in public safety with the Durham Police Department! We're seeking motivated individuals to join our elite team as Police Dispatcher Trainees. As the vital lifeline between emergency services and the community, you'll master cutting-edge communication systems while handling high-pressure situations with precision and compassion. Our comprehensive training program equips you with the skills to become a cornerstone of public safety in Durham.
Responsibilities
- Operate multi-line communication systems to receive and prioritize emergency/non-emergency calls
- Dispatch police, fire, and medical units using CAD/RMS technology
- Maintain accurate documentation of all communications and incidents
- Provide critical information to first responders during active emergencies
- Remain calm and professional during crisis situations
- Coordinate resources during major incidents and natural disasters
- Adhere to strict confidentiality protocols and departmental procedures
Qualifications
- High school diploma or equivalent (GED)
- U.S. citizenship and valid NC driver's license
- Ability to pass comprehensive background check and polygraph examination
- Minimum 40 WPM typing proficiency
- Exceptional multi-tasking and decision-making abilities
- No felony convictions or serious misdemeanors
- Ability to work rotating shifts including nights, weekends, and holidays
- Basic computer literacy with willingness to learn specialized software