Job Description
Are you ready to make a tangible difference in your community?
The City of Austin is urgently seeking dedicated individuals to join our team as Police Dispatcher Trainees. In this pivotal role, you will serve as the vital link between the public and first responders, ensuring rapid communication and life-saving assistance during critical moments. If you possess a calm demeanor, sharp attention to detail, and a desire to serve in public safety, we want to hear from you.
Why Join Us?
- Impactful Work: Play a critical role in maintaining public safety and order in the Austin metropolitan area.
- Competitive Benefits: Comprehensive health, dental, and vision insurance, plus a generous pension plan.
- Professional Growth: Clear career progression path from Trainee to Full Dispatcher.
- Work-Life Balance: Structured shift schedules including rotating nights, holidays, and weekends.
Apply today and start your career in public safety with the City of Austin.
Responsibilities
- Receive and Process Calls: Answer incoming emergency (911) and non-emergency calls from the public, accurately gathering essential location and incident details.
- Unit Dispatching: Rapidly and accurately dispatch law enforcement, fire, and EMS units to the correct location with all necessary information.
- Information Management: Maintain precise records in the Computer-Aided Dispatch (CAD) system and radio logs.
- Field Support: Provide real-time updates, directions, and support to officers in the field to ensure officer safety and operational efficiency.
- Crisis Management: Remain calm and composed while handling high-stress, high-volume situations, providing reassurance to callers.
- Monitoring: Monitor surveillance cameras, street sensors, and police radio frequencies for safety alerts and activity.
- Documentation: Complete necessary paperwork and reports related to incident calls and unit status.
Qualifications
- Education: High school diploma or GED equivalent required.
- License: Valid Texas Class C Driver's License required; must maintain a clean driving record.
- Experience: Previous experience in customer service, call center operations, or emergency services is highly preferred.
- Skills: Strong computer literacy and typing skills (minimum 40 words per minute).
- Communication: Excellent verbal and written communication skills with the ability to speak clearly over radio systems.
- Resilience: Ability to remain focused, make quick decisions, and handle stress effectively in a fast-paced environment.
- Availability: Must be available to work rotating shifts, including nights, weekends, and holidays.