Job Description
Join the Durham Police Department as a Police Dispatcher Trainee and embark on a rewarding career in public safety. This full-time trainee position offers comprehensive training in emergency communications, law enforcement protocols, and crisis management. You'll be the vital link between citizens in distress and first responders, operating cutting-edge communication systems while maintaining composure in high-stakes situations. The Durham Police Department provides competitive benefits, career advancement opportunities, and a supportive environment for professional growth. If you're dedicated to serving your community with integrity and excellence, apply today to start your journey as a Public Safety Professional.
Responsibilities
- Receive and prioritize emergency/non-emergency calls via 911 and administrative lines
- Dispatch appropriate police units using CAD/RMS systems
- Provide critical pre-arrival instructions to callers during medical emergencies
- Maintain detailed logs of all communications and incidents
- Coordinate multi-agency responses during critical incidents
- Operate radio systems, telephones, and emergency alert technologies
- Adhere to strict confidentiality and HIPAA compliance standards
Qualifications
- High school diploma or GED equivalent required
- Minimum typing speed of 40 WPM with 90% accuracy
- Valid North Carolina driver's license (Class C)
- Ability to pass extensive background check and polygraph examination
- Must be 21 years of age at time of appointment
- Experience in customer service or public safety preferred
- Ability to work rotating shifts, nights, weekends, and holidays
- U.S. citizenship required