Job Description
Join the elite communications team of Charlotte-Mecklenburg Police Department as a Police Dispatcher Trainee. This vital role is the lifeline between our community and first responders during critical moments. You'll develop expertise in emergency call processing, radio communications, and multi-agency coordination while receiving paid specialized training. If you're calm under pressure, tech-savvy, and passionate about public safety, this is your gateway to a rewarding career in law enforcement support.
Responsibilities
- Process 911 and non-emergency calls with exceptional accuracy and empathy
- Operate Computer-Aided Dispatch (CAD) and radio communication systems
- Coordinate with police, fire, and EMS during emergency situations
- Maintain detailed logs and incident documentation
- Provide crisis intervention and pre-arrival instructions to callers
- Collaborate with law enforcement agencies during active incidents
- Complete mandatory dispatcher certification training program
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum typing speed of 40 WPM with 95% accuracy
- Valid North Carolina driver's license
- Pass criminal background check and polygraph examination
- Ability to work rotating shifts including nights, weekends, and holidays
- Proficiency in Microsoft Office and basic computer systems
- Exceptional communication and problem-solving skills
- Ability to remain calm during high-stress emergency situations