Job Description
Are you ready to serve your community and start a high-impact career in public safety?
The City of Santa Ana is currently seeking dedicated individuals to join our Emergency Communications team as Police Dispatcher Trainees. In this pivotal role, you will serve as the lifeline between the public and our first responders, ensuring rapid response times and public safety.
We offer a comprehensive training program for successful candidates, making this an excellent opportunity for those looking to enter the law enforcement communications field. If you possess a calm demeanor and excellent communication skills, we want to hear from you.
Key Highlights:
- Impactful Work: Play a critical role in keeping Santa Ana safe.
- Training: Receive extensive on-the-job and academy training.
- Benefits: Competitive pay, health insurance, and pension plan.
- Advancement: Clear pathways for career growth within the department.
Responsibilities
- Receive and process incoming emergency (911) and non-emergency calls from the public.
- Dispatch law enforcement, fire, and medical personnel to incident scenes utilizing Computer-Aided Dispatch (CAD) systems.
- Maintain accurate and detailed logs of all calls, incidents, and dispatch actions.
- Monitor police radio frequencies and CCTV surveillance systems for real-time updates.
- Provide vital information and instructions to responding officers and citizens.
- Perform data entry and manage departmental databases with high precision.
- Handle high-stress situations while maintaining composure and professional decorum.
Qualifications
- High school diploma or GED equivalent required.
- Valid California Class C Driver’s License (or the ability to obtain one).
- Excellent verbal and written communication skills.
- Ability to type at least 35 words per minute.
- Strong computer literacy and the ability to learn new software quickly.
- Willingness to work rotating shifts, including nights, weekends, and holidays.
- Background check and medical examination will be required.