Job Description
Join the Front Line of Public Safety in Greensboro, NC.
Are you seeking a meaningful career that makes a tangible difference in your community? The City of Greensboro is currently accepting applications for Police Dispatcher Trainees. In this critical role, you will serve as the vital link between the public and emergency responders. You will coordinate police, fire, and medical units, ensuring rapid response times and public safety. We offer a comprehensive training program, competitive benefits, and flexible shift schedules designed to support your work-life balance.
As a Dispatcher Trainee, you will start your journey in our state-of-the-art Communications Center. You will learn the intricacies of emergency call handling, radio discipline, and CAD (Computer-Aided Dispatch) systems under the guidance of seasoned veterans. If you possess excellent communication skills, emotional resilience, and a desire to serve, we want to hear from you.
Responsibilities
- Emergency Communication: Receive and process incoming emergency and non-emergency calls via multi-line telephone and radio systems, prioritizing incidents based on severity and urgency.
- Dispatch Coordination: Dispatch law enforcement, fire, and emergency medical units to scenes using precise location data and resource availability.
- System Management: Accurately enter and update incident reports, criminal information, and status changes into the CAD system in real-time.
- Resource Monitoring: Monitor surveillance cameras, traffic signals, and digital maps to provide dispatchers with situational awareness and tactical support.
- Record Keeping: Maintain accurate logs of all calls and radio traffic in accordance with departmental policies and legal standards.
- Public Assistance: Provide information and assistance to the public regarding city services and non-emergency inquiries.
- Crisis Support: Provide dispatch support during critical incidents, maintaining composure and accuracy under high-pressure conditions.
Qualifications
- Education: High school diploma or GED equivalent required.
- Communication: Excellent verbal and written communication skills in English; ability to speak clearly and concisely under stress.
- Technical Proficiency: Basic computer skills and typing proficiency (minimum 30-40 words per minute preferred).
- Stress Management: Ability to remain calm, focused, and composed during emergency situations and high-stress periods.
- Background Check: Must successfully pass a comprehensive background investigation, including criminal history and drug screening.
- Licensure: Valid North Carolina driver’s license with a good driving record.
- Availability: Must be available to work rotating shifts, including nights, weekends, and holidays.