Job Description
Are you ready to serve your community and start a rewarding career?
The City of Irvine is currently seeking motivated individuals to join our team as Police Dispatcher Trainees. We offer a comprehensive paid training program that sets you up for success in the fast-paced world of public safety. If you have excellent communication skills and a desire to make a tangible difference in people's lives, we want to hear from you.
In this vital role, you will serve as the lifeline between the public and law enforcement officers. As a Dispatcher Trainee, you will receive hands-on training from experienced professionals, learning to handle high-stress situations with calm precision.
Why Join Us?
- Paid Training: We invest in our employees with a structured, paid training curriculum.
- Competitive Benefits: Comprehensive medical, dental, and vision coverage.
- Stability: Join a stable, local government organization with a strong commitment to employee growth.
- Community Impact: Play a crucial role in maintaining safety and order in one of the safest cities in America.
What You Will Do:
As a member of the Communications Center, you will be responsible for receiving and processing calls for service, dispatching personnel, and maintaining critical records. Your ability to multitask and remain calm under pressure will be essential to the safety of our community.
Responsibilities
- Receive, screen, and process emergency (911) and non-emergency calls for service.
- Dispatch law enforcement, fire, and emergency medical units to incidents utilizing computer-aided dispatch (CAD) systems.
- Maintain accurate and up-to-date logs and records of all calls and activities.
- Communicate effectively with field personnel, supervisors, and the public via radio and telephone.
- Provide information, assistance, and resources to citizens in accordance with departmental procedures.
- Monitor security systems and surveillance equipment as directed.
- Assist in training new dispatchers and maintaining training records.
Qualifications
- High school diploma or General Educational Development (GED) certificate.
- Valid California Class C Driver’s License and a satisfactory driving record.
- Excellent verbal and written communication skills, with the ability to speak clearly and concisely.
- Proficiency in computer systems, data entry, and 10-key typing (minimum 40 wpm).
- Ability to remain calm and make sound decisions in high-stress, emergency situations.
- Willingness to work rotating shifts, including nights, weekends, and holidays.