Job Description
Join Portland's elite emergency response team as a Public Safety Communications Officer! This critical role serves as the lifeline for our community, handling 911 calls and coordinating responses for police, fire, and medical emergencies. Work a dynamic weekend schedule (Fri-Sun) supporting 24/7 operations while enjoying competitive benefits and a stable government career. Ideal for calm under pressure professionals who thrive in high-stakes environments.
Responsibilities
- Manage emergency 911 calls with exceptional situational awareness and compassion
- Operate multi-channel radio systems and computer-aided dispatch (CAD) software
- Coordinate multi-agency responses during critical incidents
- Maintain detailed incident documentation and compliance records
- Provide crisis intervention and de-escalation support to callers
- Participate in continuous training for new protocols and technologies
- Collaborate with law enforcement, fire, and EMS teams during complex incidents
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 2 years customer service or high-pressure communication experience
- Valid Oregon driver's license and clean driving record
- Ability to pass background check, polygraph, and psychological evaluation
- Proficiency in computer systems and typing (40+ WPM)
- Ability to work rotating weekends, nights, and holidays
- EMT or public safety dispatch certification a plus
- Fluency in Spanish or other languages encouraged