Job Description
Join the City of Las Vegas as a Public Safety Communications Operator and become a vital part of our emergency response team. This full-time position is responsible for receiving and dispatching emergency and non-emergency calls for police, fire, and medical services. You will be the first point of contact during critical situations, requiring calmness, efficiency, and the ability to make quick decisions.
The City of Las Vegas offers competitive salaries, comprehensive benefits, and opportunities for career advancement. If you are passionate about serving the community and thrive in a fast-paced environment, this is the job for you.
Responsibilities
- Answer incoming emergency and non-emergency calls for police, fire, and medical services.
- Dispatch appropriate emergency services to the location of the incident.
- Operate computer-aided dispatch (CAD) systems and radio equipment.
- Maintain accurate and detailed records of all calls and actions taken.
- Provide pre-arrival instructions to callers when necessary (e.g., CPR).
- Work in a high-stress environment, remaining calm and professional during emergencies.
- Collaborate with other dispatchers and emergency responders to ensure efficient operations.
Qualifications
- High school diploma or equivalent required; college coursework in criminal justice or related field preferred.
- Minimum of one year of experience in customer service, call center, or dispatching.
- Ability to type at least 40 words per minute.
- Strong communication skills and the ability to speak clearly and concisely.
- Ability to work under pressure and make quick decisions in emergency situations.
- Must be able to pass a background check and drug screening.
- Must be a U.S. citizen and able to obtain and maintain a security clearance.