Job Description
Join the City of Tucson's Public Safety Communications team as a vital first responder in emergency situations. This critical role requires calm under pressure, exceptional communication skills, and dedication to serving our community. You'll be the lifeline connecting citizens with police, fire, and medical services during their most urgent moments. We offer comprehensive training, competitive benefits, and career advancement opportunities in a mission-driven environment.
Responsibilities
- Process emergency and non-emergency calls for police, fire, and medical services
- Dispatch appropriate units using CAD systems and radio communications
- Maintain accurate records of all calls and incident reports
- Provide life-saving instructions via phone during emergencies
- Coordinate multi-agency responses during critical incidents
- Monitor multiple radio channels simultaneously
- Operate specialized emergency communication equipment
Qualifications
- High school diploma or GED equivalent
- Minimum 1 year customer service or call center experience
- Ability to pass background check and psychological evaluation
- Valid Arizona driver's license
- Typing speed of 40+ WPM
- Proficiency with computer-aided dispatch systems
- Ability to work rotating shifts including nights/weekends
- Bilingual (English/Spanish) preferred