Job Description
Join Mesa's elite Public Safety team as a Dispatcher and become the lifeline of our community. This critical role requires exceptional communication skills and the ability to remain calm under pressure while coordinating emergency responses across police, fire, and medical services. The City of Mesa offers comprehensive benefits, career advancement opportunities, and a supportive environment dedicated to public service excellence.
Responsibilities
- Process 911 calls and dispatch emergency services with precision
- Operate multi-channel radio systems and CAD software
- Maintain accurate incident documentation and case records
- Provide crisis intervention and pre-arrival medical instructions
- Collaborate with multi-agency responders during critical incidents
- Train on emergency protocols and technology systems
- Participate in continuous quality assurance reviews
Qualifications
- High school diploma or GED equivalent
- Minimum 1 year dispatch or customer service experience
- National Emergency Number Association (NENA) certification preferred
- Ability to type 40+ WPM with 95% accuracy
- Valid Arizona driver's license
- Pass background check and psychological evaluation
- Fluency in English and Spanish highly desirable