Job Description
Join the City of Mesa's Public Safety team as an immediate-hire Dispatcher! Be the critical link between our community and emergency services during high-stakes situations. We're seeking calm, decisive professionals to handle 911 calls and coordinate first responders. Enjoy competitive pay, comprehensive benefits, and the chance to make a real impact in Mesa's emergency response infrastructure.
What We Offer:
- Starting pay of $20.00-$28.00/hour DOE
- Comprehensive health/dental/vision benefits
- Pension plan and retirement savings
- 12 weeks paid parental leave
- Tuition reimbursement program
Why Mesa? Arizona's third-largest city combines desert beauty with urban innovation, offering affordable living and year-round outdoor activities.
Responsibilities
- Process emergency/non-emergency calls with 100% accuracy
- Dispatch police/fire/EMS resources using CAD/RMS systems
- Maintain real-time situational awareness during incidents
- Provide life-saving instructions to callers during emergencies
- Coordinate multi-agency responses during critical incidents
- Document all communications per NENA/NHTSA standards
- Participate in monthly training drills and simulations
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1-year dispatch/customer service experience
- NENA/ APCO certification within 6 months of hire
- Ability to multitask in high-pressure environments
- Clear communication skills (English/Spanish bilingual a plus)
- Typing speed of 40+ WPM with 95% accuracy
- Pass background check, drug screen, and psychological eval