Job Description
The City of Mesa is urgently seeking dedicated Public Safety Dispatchers to join our emergency communications team. This critical role requires calm decision-making under pressure and a commitment to serving our community. As a first point of contact during emergencies, you'll coordinate police, fire, and medical responses while maintaining accurate records. Enjoy competitive benefits, paid training, and career advancement opportunities in a stable government environment. Immediate openings available!
Responsibilities
- Process emergency and non-emergency calls using CAD/RMS systems
- Dispatch appropriate emergency services with precise location details
- Maintain constant communication with field units during critical incidents
- Enter and update case information in real-time databases
- Provide pre-arrival medical instructions via EMD protocols
- Coordinate multi-agency responses during major incidents
- Operate radio equipment and maintain FCC certifications
Qualifications
- High school diploma or equivalent required
- Minimum 1-year customer service or call center experience
- Ability to pass background check, polygraph, and psychological evaluation
- Valid Arizona driver's license with clean record
- Typing speed of 40+ WPM with 95% accuracy
- National Emergency Number Association (NENA) certification preferred
- Ability to work 12-hour shifts including nights, weekends, and holidays
- Fluency in English; bilingual Spanish a plus