Job Description
Join the City of Charlotte's Emergency Communications Center as a Public Safety Telecommunicator on our weekend shift team. This critical role serves as the lifeline for residents during emergencies, requiring exceptional calmness and precision under pressure. You'll be the first point of contact for 911 calls, dispatching police, fire, and medical services while maintaining detailed records of all communications. Enjoy competitive pay, comprehensive benefits, and the rewarding opportunity to protect your community during weekend hours.
Responsibilities
- Answer and triage 911/emergency calls with urgency and accuracy
- Dispatch appropriate emergency services (police, fire, EMS) using CAD systems
- Maintain detailed call logs and incident documentation
- Coordinate multi-agency responses during critical incidents
- Provide pre-arrival emergency medical instructions to callers
- Monitor radio communications and maintain situational awareness
- Adhere to strict confidentiality and HIPAA compliance standards
Qualifications
- High school diploma or GED equivalent required
- Minimum 1-year customer service or call center experience
- NCIC certification or ability to obtain within 6 months
- Ability to pass background check, drug screen, and psychological evaluation
- Proficient in typing (40+ WPM) and computer systems
- Valid North Carolina driver's license
- Ability to work rotating weekends and holidays
- Strong multitasking and stress management skills