Job Description
Join Cleveland's award-winning public service team and build a stable career serving our community. The City of Cleveland is urgently seeking a dedicated Public Service Coordinator to enhance citizen engagement and streamline government operations. This full-time position offers competitive benefits, pension plans, and unparalleled job security in a mission-driven environment. Help shape the future of urban governance while enjoying Cleveland's revitalized downtown, affordable living, and world-class cultural attractions. Apply today to start your journey in public service excellence.
Responsibilities
- Manage citizen communication channels including inquiries, complaints, and service requests
- Coordinate interdepartmental projects to improve public service delivery efficiency
- Analyze community feedback data to identify service improvement opportunities
- Develop and implement public engagement strategies for city initiatives
- Prepare detailed reports on service metrics and community satisfaction trends
- Collaborate with IT department to maintain digital service platforms
- Train staff on customer service best practices and regulatory compliance
Qualifications
- Bachelor's degree in Public Administration, Political Science, or related field
- Minimum 3 years of experience in government or nonprofit administration
- Proficiency in CRM systems and data analysis tools (e.g., Salesforce, Tableau)
- Strong written and verbal communication skills with diverse populations
- Knowledge of Ohio public sector regulations and procurement processes
- Project management certification (PMP or equivalent) preferred
- Ability to manage multiple priorities with strict deadlines
- U.S. citizenship and valid Ohio driver's license required