Job Description
Join the City of Dallas team as a Public Service Representative and make an immediate impact in our community! This urgent opening requires a dedicated professional to deliver exceptional citizen services while maintaining government compliance standards. Enjoy comprehensive benefits, career growth opportunities, and the chance to work in a dynamic public service environment. Immediate start available.
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person with exceptional service
- Process permits, licenses, and administrative documents with precision
- Maintain accurate digital records using city databases
- Collaborate with cross-departmental teams to resolve complex issues
- Adhere to all federal, state, and municipal regulations
- Conduct outreach programs to enhance community engagement
- Prepare detailed reports and maintain compliance documentation
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency in Microsoft Office Suite and data entry systems
- Strong problem-solving and conflict resolution abilities
- Ability to pass background check and fingerprinting process
- Valid Texas driver's license (if required for field duties)
- Experience working with diverse populations
- Knowledge of local government procedures a plus