Job Description
Join Portland's dynamic public service team immediately! We're seeking a motivated Public Service Representative to deliver exceptional citizen assistance at our downtown service center. This urgent opening offers direct public impact with competitive benefits and rapid onboarding. Ideal for detail-oriented professionals passionate about community service.
Responsibilities
- Process citizen inquiries and permits via in-person, phone, and digital channels
- Maintain accurate records using municipal databases and documentation systems
- Coordinate with city departments to resolve complex service requests
- Support public outreach initiatives and community event logistics
- Ensure compliance with federal, state, and municipal regulations
- Train new staff on service protocols and department procedures
- Compile monthly performance reports for leadership review
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 1+ years customer service or public sector experience
- Proficiency with Microsoft Office Suite and CRM systems
- Valid Oregon driver's license with clean record
- Ability to pass federal background check and drug screening
- Excellent written/verbal communication skills
- Flexible schedule availability including weekends
- Spanish bilingual certification required