Job Description
Join the City of Seattle's dynamic public service team as an immediate-hire Public Service Representative. This critical role serves as the first point of contact for citizens seeking information and assistance with city services. We're seeking motivated individuals with exceptional communication skills to deliver outstanding service while supporting Seattle's diverse communities. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a tangible impact in our city.
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person regarding city services, programs, and policies
- Process and document service requests using city CRM systems with accuracy and efficiency
- Collaborate with departmental teams to resolve complex citizen concerns
- Maintain detailed records of interactions and track resolution timelines
- Participate in ongoing training to stay updated on city programs and regulations
- Support outreach initiatives for underserved communities
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or public-facing experience
- Proficiency in Microsoft Office Suite and CRM software
- Excellent written and verbal communication skills
- Ability to remain calm and professional in high-pressure situations
- Valid Washington State Driver's License
- Ability to pass background check and drug screening