Job Description
Join Milwaukee's award-winning public service team and build a stable career with competitive benefits, pension plans, and work-life balance. We're seeking a dedicated Public Services Coordinator to enhance community engagement and operational efficiency within our municipal government. Enjoy the security of public sector employment while making tangible impacts on residents' lives through innovative program management and collaborative problem-solving. Milwaukee offers affordable living, cultural vibrancy, and four distinct seasons – perfect for professionals seeking long-term growth.
Why Choose Government Service?
- Comprehensive health insurance and retirement plans
- Tuition reimbursement and professional development
- Job security and predictable advancement paths
- Paid leave and flexible scheduling options
Responsibilities
- Develop and implement community outreach programs for municipal services
- Coordinate inter-departmental projects to optimize public resource allocation
- Analyze constituent feedback to identify service improvement opportunities
- Manage digital and physical service channels (e.g., 311 system, community centers)
- Prepare reports for city council and executive leadership on service metrics
- Train frontline staff on updated protocols and customer service standards
- Collaborate with non-profits and community organizations for joint initiatives
Qualifications
- Bachelor's degree in Public Administration, Business, or related field
- 3+ years of experience in municipal government or public sector
- Proficiency in data analysis tools (e.g., Excel, Tableau)
- Strong written and verbal communication skills
- Valid Wisconsin driver's license with clean record
- Experience with constituent relationship management (CRM) systems
- Knowledge of Milwaukee's diverse neighborhoods and community resources
- Ability to work evenings/weekends for community events (as needed)