Job Description
The City of Sacramento seeks a motivated Public Services Representative to join our dynamic team immediately. This critical role serves as the first point of contact for community members, delivering exceptional service while supporting essential government operations. If you thrive in fast-paced environments and possess strong communication skills, apply today to make a direct impact on our community.
Responsibilities
- Respond to public inquiries via phone, email, and in-person with accurate information on city services
- Process permits, licenses, and administrative documents with precision and efficiency
- Collaborate with cross-departmental teams to resolve complex citizen concerns
- Maintain detailed records using municipal software systems
- Assist in developing public outreach materials and digital communications
- Participate in community events to promote civic engagement
- Adhere to all federal, state, and municipal regulations
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency in Microsoft Office Suite and database management
- Excellent verbal/written communication skills in English
- Ability to multitask in high-pressure situations
- Basic knowledge of California municipal codes
- Valid California driver's license
- Pass background check and fingerprinting