Job Description
Join the City of Charlotte's dynamic team as a Public Services Specialist. This pivotal role bridges government operations and community needs, driving impactful initiatives across Mecklenburg County. We're seeking a dedicated professional to enhance citizen engagement and streamline public service delivery in our rapidly growing metropolis.
Responsibilities
- Manage citizen inquiries and resolve service-related issues through multiple communication channels
- Coordinate cross-departmental projects to improve public service accessibility
- Analyze community feedback data to identify service gaps and improvement opportunities
- Develop and implement outreach programs for underserved populations
- Prepare comprehensive reports on service metrics and community impact
- Collaborate with elected officials on policy recommendations
- Train staff on customer service excellence protocols
Qualifications
- Bachelor's degree in Public Administration, Political Science, or related field
- Minimum 3 years' experience in government or public sector roles
- Proficiency with CRM systems and data visualization tools
- Strong understanding of North Carolina municipal regulations
- Exceptional written and verbal communication skills
- Proven ability to manage complex stakeholder relationships
- Valid North Carolina driver's license
- Experience with community engagement initiatives preferred