Job Description
Join Ohio's premier transportation agency as a Remote DMV Customer Service Representative! We're seeking tech-savvy professionals to deliver exceptional service to drivers across the state from the comfort of their Toledo homes. Enjoy competitive pay, full benefits, and flexible scheduling while supporting Ohio's transportation infrastructure.
Why Join Us? Be part of a mission-driven team with opportunities for growth, comprehensive training, and a supportive remote work environment. Help shape Ohio's future while advancing your career in public service.
Responsibilities
- Handle inbound/outbound calls and digital inquiries regarding driver's licenses, vehicle registrations, and titling services
- Accurately process transactions using DMV proprietary systems while maintaining strict compliance protocols
- Resolve customer concerns with empathy and efficiency, documenting all interactions per agency standards
- Collaborate with field offices to resolve complex cases requiring in-person verification
- Continuously update knowledge of Ohio traffic laws, DMV procedures, and federal regulations
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent with 2+ years customer service experience
- Proficiency in CRM systems and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced digital environment with 95% accuracy
- Ohio driver's license with clean driving record (no major violations in 3 years)
- Home office setup with reliable high-speed internet and quiet workspace
- Preferred: Experience with state government or transportation sector