Job Description
Join our award-winning DMV customer service team and serve Nashville residents with excellence! We're seeking a Remote-Friendly Customer Service Specialist to deliver exceptional support via phone, email, and chat. Enjoy flexible remote work while making a tangible impact in your community. Full training provided on Tennessee DMV systems and procedures.
Why Join Us?
• Competitive salary with performance bonuses
• Comprehensive health benefits package
• 100% remote work option
• Career advancement pathways
• Supportive team environment
Responsibilities
- Process driver's license and vehicle registration inquiries via remote channels
- Resolve customer issues with empathy and efficiency using CRM systems
- Verify documentation and eligibility for DMV services
- Maintain accurate customer records in secure databases
- Collaborate with field offices on complex case resolutions
- Adhere to Tennessee DMV compliance standards and protocols
- Identify process improvement opportunities
Qualifications
- Minimum 2 years customer service experience
- Proficiency with remote communication tools (Zoom, Teams)
- Strong problem-solving and conflict resolution skills
- Tennessee DMV knowledge preferred or willingness to learn
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent required
- Clear background check and driving record check
- Reliable home office setup with high-speed internet