Job Description
Job Overview
We are a leading federal contractor seeking a highly skilled and motivated Remote IT Support Specialist to join our growing team in Washington. If you are looking for a stable career with excellent benefits and the convenience of weekly pay, this is your opportunity to make an impact while working from home. We support critical government missions and pride ourselves on a culture of excellence, integrity, and employee growth.
Why Join Us?
- Weekly Paychecks: Get paid on a weekly basis for your hard work.
- Comprehensive Benefits: Medical, Dental, Vision, and 401(k) matching.
- Remote Flexibility: Work from the comfort of your home in Washington.
- Professional Development: Access to training and certification programs.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for end-users via remote channels (phone, email, chat).
- Manage and resolve complex hardware and software issues, including operating systems, printers, and network connectivity.
- Document all incidents, resolutions, and change requests in the Service Desk Management system.
- Collaborate with cross-functional teams to ensure high service levels and user satisfaction.
- Ensure compliance with federal IT security protocols and data privacy regulations.
- Conduct remote training sessions to empower users with self-service capabilities.
Qualifications
- High school diploma or GED; Associate’s degree in IT or related field preferred.
- Minimum of 3 years of experience in IT support, help desk, or a related technical role.
- Experience with remote support tools and technologies (e.g., TeamViewer, LogMeIn).
- Strong knowledge of Windows 10/11, Office 365, and Active Directory.
- Ability to obtain and maintain a favorable background investigation (Secret Clearance preferred).
- Excellent written and verbal communication skills.
Skills
ITIL, Remote Support, Windows, Active Directory, Troubleshooting, Customer Service, Security Clearance, Help Desk
Responsibilities
- Provide Tier 2 technical support and troubleshooting for end-users via remote channels (phone, email, chat).
- Manage and resolve complex hardware and software issues, including operating systems, printers, and network connectivity.
- Document all incidents, resolutions, and change requests in the Service Desk Management system.
- Collaborate with cross-functional teams to ensure high service levels and user satisfaction.
- Ensure compliance with federal IT security protocols and data privacy regulations.
- Conduct remote training sessions to empower users with self-service capabilities.
Qualifications
- High school diploma or GED; Associate’s degree in IT or related field preferred.
- Minimum of 3 years of experience in IT support, help desk, or a related technical role.
- Experience with remote support tools and technologies (e.g., TeamViewer, LogMeIn).
- Strong knowledge of Windows 10/11, Office 365, and Active Directory.
- Ability to obtain and maintain a favorable background investigation (Secret Clearance preferred).
- Excellent written and verbal communication skills.