Job Description
Immediate Hire Opportunity: Join Michigan's Tech Team!
We are seeking a highly motivated Remote IT Support Specialist to deliver exceptional technical assistance to state agencies across Michigan. This role offers the unique opportunity to serve the public while advancing your career in a dynamic government environment. Enjoy full remote flexibility with competitive benefits and the chance to make a direct impact on public service modernization.
Why Join Us?
- Competitive salary and comprehensive benefits package
- 100% remote work flexibility
- Immediate start date with accelerated onboarding
- Professional development opportunities
- Meaningful contribution to Michigan's digital transformation
Responsibilities
- Provide Tier 2-3 technical support for state agency hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote access tools
- Manage helpdesk ticketing system with SLA adherence
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Conduct security awareness training for state employees
- Maintain compliance with state IT policies and regulations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of enterprise-level IT support experience
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong diagnostic and troubleshooting skills for hardware/software issues
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA Security+ or equivalent certification preferred
- Excellent communication skills with ability to train non-technical users
- Michigan state residency required at time of hire