Job Description
Join Charlotte's dynamic municipal team as a Senior Government Clerk and become instrumental in shaping our city's administrative excellence. This pivotal role combines public service with cutting-edge record management systems, offering unparalleled career growth in one of America's fastest-growing cities. Enjoy comprehensive benefits, flexible work arrangements, and the satisfaction of directly impacting community operations.
We seek detail-oriented professionals passionate about urban governance and digital transformation. The ideal candidate will thrive in a collaborative environment while maintaining strict compliance with municipal protocols. This position is perfect for ambitious individuals ready to elevate their administrative career in a progressive government setting.
Responsibilities
- Manage and maintain confidential municipal records with 99.9% accuracy
- Process and track permits, licenses, and public requests within SLAs
- Coordinate cross-departmental projects using SharePoint and document management systems
- Provide frontline citizen support via phone, email, and in-person interactions
- Assist in policy implementation and procedural documentation updates
- Generate comprehensive reports for city council meetings and audits
- Train junior clerks on municipal software and compliance standards
Qualifications
- Associate's degree in Public Administration or related field (Bachelor's preferred)
- 3+ years government or municipal clerical experience
- Advanced proficiency in Microsoft Office Suite and document management systems
- Notarization certification or willingness to obtain within 90 days
- Exceptional written and verbal communication skills
- Knowledge of NC public records laws and FOIA protocols
- Ability to handle sensitive information with absolute discretion
- Valid North Carolina driver's license