Job Description
Join Ohio's premier transportation agency as a Senior DMV Customer Service Representative. We're seeking experienced professionals to deliver exceptional service in our Toledo branch. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your expertise directly impacts community mobility. Apply today to elevate your career in public service!
Responsibilities
- Process complex vehicle registrations, title transfers, and driver license applications with 99% accuracy
- Resolve escalated customer inquiries regarding DMV policies, fees, and procedures
- Maintain meticulous records using state-of-the-art DMV software systems
- Train junior staff on updated regulations and service protocols
- Collaborate with law enforcement agencies on compliance matters
- Implement process improvements to reduce wait times by 25%
Qualifications
- 3+ years of direct DMV or government customer service experience
- Expert knowledge of Ohio vehicle codes and licensing requirements
- Proficiency in DMV-specific software (e.g., OMV, TITAN)
- Exceptional conflict resolution and de-escalation skills
- Valid Ohio driver's license with clean record
- Associate's degree in Public Administration or related field
- Bilingual (English/Spanish) certification preferred