Job Description
Are you a people person with a passion for public service? The Maryland Motor Vehicle Administration (MVA) is urgently hiring Customer Service Representatives to join our team in Baltimore, MD. If you are looking for a stable career with competitive benefits and the opportunity to make a difference in your community, we want to hear from you!
Why Join Us?
- Competitive hourly pay ranging from $18.00 - $22.00.
- Comprehensive health, dental, and vision insurance.
- Pension plan and retirement benefits.
- Professional growth and training opportunities.
- A supportive and inclusive work environment.
Don't wait! Apply today to secure your position as a vital part of our DMV team.
Responsibilities
- Greet and assist customers in a friendly, professional manner regarding motor vehicle services.
- Process driver’s license applications, renewals, and identification cards accurately.
- Answer incoming calls and resolve inquiries regarding fees, hours, and documentation requirements.
- Handle cash transactions and reconcile daily receipts with precision.
- Update customer records in the internal database and maintain organized files.
- Assist with administrative duties such as data entry, filing, and scheduling appointments.
- Resolve customer complaints and escalate complex issues to supervisors when necessary.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, reception, or administrative support preferred.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong attention to detail and ability to follow procedures strictly.
- Excellent verbal and written communication skills.
- Ability to stand for long periods and work in a fast-paced environment.
- Clean driving record (if applicable to the specific role).