Job Description
Join Florida's premier motor vehicle agency as a Senior DMV Customer Service Representative! We're seeking dynamic professionals to deliver exceptional service to Tampa residents at our state-of-the-art service center. Enjoy competitive pay, comprehensive benefits, and career growth in a supportive environment where your expertise directly impacts our community's mobility needs. Apply today to become a trusted resource in Florida's transportation ecosystem!
Responsibilities
- Process complex driver license, vehicle registration, and title transactions with 99% accuracy
- Resolve escalated customer inquiries regarding DMV policies and procedures
- Train new staff on service protocols and compliance standards
- Implement process improvements to reduce wait times by 15%
- Collaborate with law enforcement agencies on document verification
- Generate monthly performance reports for service quality metrics
Qualifications
- 3+ years of DMV or government customer service experience
- Proficiency in Florida driving laws and vehicle regulations
- Advanced conflict resolution skills for high-stress interactions
- Bilingual English/Spanish certification required
- Experience with DMV systems (FLHSMV, FAST) preferred
- Ability to work rotating weekends and holidays
- Valid Florida driver's license with clean record