Job Description
Join our award-winning team as a Senior DMV Customer Service Representative in Riverside, CA! We're seeking passionate professionals to deliver exceptional service to our diverse community. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic government sector environment. Apply today to make a meaningful impact!
Responsibilities
- Process DMV transactions including license renewals, vehicle registrations, and title applications with 98% accuracy
- Resolve complex customer inquiries regarding DMV regulations and procedures
- Utilize specialized software to maintain accurate customer records and documentation
- Train junior staff on DMV protocols and customer service best practices
- Collaborate with law enforcement agencies for compliance verification
- Process payments and maintain financial transaction records
- Conduct bilingual services (English/Spanish) as needed
Qualifications
- Minimum 2 years of DMV or government customer service experience
- Proficiency in DMV-specific software systems (e.g., CA DMIS, STAR)
- Valid California Driver's License with clean driving record
- Excellent communication skills with ability to de-escalate tense situations
- Ability to multitask in fast-paced environment with 20+ daily customer interactions
- Proficiency in Spanish (written and spoken) strongly preferred
- Familiarity with California Vehicle Code and DMV regulations
- High school diploma or equivalent required