Job Description
Join our award-winning team at Durham County Motor Vehicle Services! We're seeking passionate customer service professionals to deliver exceptional experiences at our busy DMV branch. As a key community liaison, you'll help residents navigate vehicle registration, licensing, and titling processes while maintaining our reputation for efficiency and compassion.
Enjoy competitive benefits, comprehensive training, and a supportive work environment in Durham's vibrant downtown. We value career growth and offer advancement opportunities for high performers. Ready to make a tangible difference in your community? Apply today!
Responsibilities
- Process vehicle registrations, title transfers, and driver's license applications with 100% accuracy
- Resolve complex customer inquiries regarding DMV policies, fees, and documentation requirements
- Operate state-certified systems (NCID, NCVRIS) to maintain secure customer records
- Manage high-volume transactions while maintaining exceptional service standards
- Train new staff on DMV procedures and customer service best practices
- Collaborate with law enforcement agencies for document verification
Qualifications
- Minimum 2 years customer service experience in a regulated environment
- Proficiency with Microsoft Office Suite and ability to learn proprietary systems
- Valid North Carolina driver's license with clean record
- Ability to process confidential information with discretion and integrity
- Exceptional problem-solving skills and conflict resolution abilities
- Spanish fluency preferred (bilingual candidates receive priority consideration)