Job Description
Join Louisiana's premier motor services agency as a Senior DMV Customer Service Representative and earn industry-leading compensation while serving your community. We're seeking polished professionals with exceptional communication skills to deliver outstanding service at our Baton Rouge headquarters. Enjoy comprehensive benefits, career advancement opportunities, and a supportive environment where your expertise is valued.
As a key member of our team, you'll handle complex customer inquiries, process transactions with precision, and contribute to process improvements. We invest in your success through ongoing training and professional development programs. If you're passionate about public service and ready for a high-impact role with competitive pay, apply today.
Responsibilities
- Manage high-volume customer interactions via phone, email, and in-person for DMV services
- Process complex transactions including license renewals, vehicle registrations, and title transfers
- Resolve escalated customer issues with empathy and problem-solving expertise
- Maintain accurate records in state databases and ensure compliance with regulations
- Train junior staff on procedures and best practices
- Identify process improvements to enhance customer experience
- Collaborate with enforcement agencies on compliance matters
Qualifications
- Minimum 3 years of customer service experience in a regulated environment
- Proficiency with DMV systems or equivalent government software
- Exceptional communication and conflict resolution skills
- Ability to handle sensitive information with discretion
- Strong knowledge of Louisiana motor vehicle regulations
- Associate degree or equivalent experience
- Proven ability to thrive in fast-paced settings
- Valid Louisiana driver's license