Job Description
Join North Carolina's premier transportation agency as a Senior DMV Customer Service Representative! We're seeking dynamic professionals to deliver exceptional service to our community while enjoying competitive compensation and comprehensive benefits. This high-impact role offers career advancement opportunities and the chance to make a tangible difference in residents' lives.
What We Offer:
- Industry-leading salary range with performance bonuses
- Comprehensive health, dental, and vision insurance
- Generous paid time off and retirement plans
- Professional development and certification opportunities
- Modern, collaborative work environment
Responsibilities
- Expertly handle complex driver's license and vehicle registration inquiries
- Process high-volume transactions with 99% accuracy
- Mentor junior representatives on DMV procedures and systems
- Resolve escalated customer complaints with empathy and efficiency
- Maintain compliance with federal and state regulations
- Utilize specialized software for license verification and record management
- Contribute to process improvement initiatives
Qualifications
- 3+ years of customer service experience in regulated environments
- Proven ability to handle sensitive transactions and confidential data
- Expert knowledge of North Carolina DMV policies and procedures
- Exceptional problem-solving and conflict resolution skills
- Proficient in DMV systems and database management
- Ability to multitask in fast-paced settings
- High school diploma or equivalent (college preferred)