Job Description
Are you a problem-solver ready to drive digital innovation for the public good?
Hennepin County is seeking a dedicated and experienced Senior Information Technology Specialist to join our dynamic team. In this pivotal role, you will provide critical technical support, manage enterprise systems, and ensure the security and reliability of our county-wide infrastructure. If you are looking for a stable, rewarding career with a purpose-driven organization, we want to hear from you.
Why Join Us?
- Impactful Work: Contribute to essential services that improve the lives of over 1.2 million residents.
- Competitive Benefits: Comprehensive health, dental, and vision coverage.
- Pension Plan: Secure your future with a defined benefit retirement plan.
- Work-Life Balance: Generous paid time off and holiday schedule.
We are looking for a professional who excels in a collaborative environment and possesses deep technical expertise in network administration and IT support.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues for county staff and the public.
- Manage and maintain local and wide-area networks, including routers, switches, and firewalls.
- Administer Active Directory, user accounts, and permissions to ensure data security.
- Document technical procedures and maintain a comprehensive knowledge base for the IT department.
- Collaborate with cross-functional teams to implement new IT solutions and upgrade existing systems.
- Monitor system performance and uptime, responding proactively to potential outages.
- Conduct regular security audits and apply necessary patches to protect county data.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent technical experience.
- Minimum of 5 years of progressive experience in IT support, systems administration, or network engineering.
- Valid certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly preferred.
- Strong working knowledge of Windows Server, Active Directory, TCP/IP, and Microsoft Office Suite.
- Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced government environment.
- Background check required for this position.