Job Description
Join the Team That Keeps Charlotte Running!
Mecklenburg County Government is urgently seeking a dedicated Information Technology Specialist to join our public service team. If you are looking for a stable career with a meaningful impact, this is your opportunity. We are committed to providing top-tier services to our residents and are looking for professionals who thrive in a collaborative environment.
In this role, you will play a critical part in maintaining our digital infrastructure, ensuring data security, and providing technical support to county departments. We offer a comprehensive benefits package including health insurance, retirement plans, and paid time off.
Responsibilities
- Provide advanced technical support and troubleshooting for end-users across various county departments.
- Install, configure, and maintain hardware and software systems, including servers, printers, and mobile devices.
- Monitor network performance and troubleshoot connectivity issues to ensure 24/7 operational uptime.
- Assist in the implementation and enforcement of IT security policies and compliance standards.
- Document technical processes and create user guides to improve departmental efficiency.
- Collaborate with vendors and external agencies to resolve complex technical issues.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (Bachelor's degree preferred).
- Minimum of 3 years of experience in IT support, system administration, or a similar role.
- Valid North Carolina Driver’s License and reliable transportation.
- Strong proficiency in Microsoft Office Suite and experience with Windows Server and Active Directory.
- Knowledge of government IT regulations and data privacy standards is highly desired.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staff.