Job Description
Join the City of Fresno and make a lasting impact in your community. We are currently seeking a dedicated Social Services Specialist to join our Public Administration team. This is an Immediate Hire opportunity for a detail-oriented professional looking to thrive in a stable government environment.
In this pivotal role, you will serve as the first point of contact for community members seeking assistance, ensuring efficient processing of applications and maintaining accurate records. You will work directly with city officials and department heads to streamline operations and support vital community programs.
Why Apply?
- Immediate Start: Start your career with us right away.
- Stability: Join a reputable government organization with comprehensive benefits.
- Professional Growth: Opportunities for advancement within the public sector.
If you are ready to serve the public and excel in a high-functioning office, we want to hear from you.
Responsibilities
- Manage high-volume intake inquiries and direct residents to appropriate resources.
- Process, verify, and maintain accurate case files and documentation in compliance with government regulations.
- Assist senior staff with data entry, report generation, and administrative project coordination.
- Communicate effectively with community members, vendors, and city departments via phone, email, and in-person.
- Ensure confidentiality of sensitive government and citizen data at all times.
- Support special events and community outreach initiatives organized by the department.
Qualifications
- High school diploma or GED equivalent; Associate’s degree in Public Administration or Social Services preferred.
- Minimum of 2 years of experience in an administrative or customer service role, preferably within a government or public sector setting.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic database management.
- Excellent verbal and written communication skills with a focus on public service.
- Ability to maintain strict confidentiality and adhere to ethical standards.
- Valid California driver’s license and reliable transportation (optional but preferred).