Job Description
We are seeking a highly motivated IT Support Specialist to join the State of Oklahoma's dynamic IT team. This is a unique opportunity to serve the public while advancing your career in a stable and rewarding government environment. We offer immediate hiring for qualified candidates looking to make an impact.
Why Join Us?
As a key member of the State Government, you will enjoy job security, comprehensive benefits packages, and the satisfaction of contributing to critical public infrastructure.
Responsibilities
- Advanced Technical Troubleshooting: Diagnose and resolve complex hardware, software, and network issues for state employees.
- Service Desk Management: Manage ticket queues and ensure timely resolution of IT support requests.
- Network Administration: Monitor network performance, perform routine maintenance, and ensure data security compliance.
- Hardware & Software Deployment: Install, configure, and deploy new workstations and software updates across state facilities.
- Vendor Coordination: Collaborate with external vendors for hardware repairs and service contracts.
Qualifications
- Education: Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent relevant experience).
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Experience: Minimum of 3-5 years of experience in IT support or systems administration.
- Technical Skills: Proficiency in Windows Server, Active Directory, Microsoft Office Suite, and troubleshooting protocols.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical staff.